PuntoUP Recruitment agency is looking for a Delivery, Support & Operations Manager on behalf of a company active in cloud and data center services. The role leads the teams responsible for delivering cloud and data center solutions and technical support, and carries full people management responsibility for these teams. If you have a strong technical background combined with team leadership experience, we’d like to hear from you.

Location: Bucharest, Romania

Main Purpose of the Job: The Delivery, Support & Operations Manager leads and develops a high-performing team covering cloud and data center solution delivery and technical support (presales, delivery, service desk, virtualization and cloud, storage and data protection, networking and security). The role combines people management, operational responsibility for the Cloud infrastructure, and technical governance of deliverables toward the company’s clients.

Job Profile:

• Lead and develop a high-performing team delivering cloud and data center solutions and technical support, through vision, coaching, and ongoing support.
• Hold management responsibility for the Presales, solution delivery, and technical assistance teams (service desk, virtualization and cloud, storage and data protection, networking and security).
• Provide mentorship and foster individual growth within the coordinated teams.
• Manage the delivery and support teams through regular 1:1 meetings, coaching, recruitment, and ongoing talent development.
• Own the recruitment of new team members and actively support their onboarding and training toward billable productivity.
• Promote a culture of excellence, encouraging continuous learning, innovation, and adherence to best practices.
• Define and continuously improve the operating model for the delivery and technical support teams in consultation with related functions.
• Ensure the delivery and support teams maintain the technical knowledge required to deliver solutions and support at the expected quality level.
• Coordinate documentation of costs, deliverables, assumptions, risks, and issues related to client solutions and services.
• Identify capacity constraints and resolve them through team growth, partnerships, or outsourcing.
• Hold direct operational responsibility for applying the procedures needed to manage and maintain the Cloud infrastructure, meeting agreed service levels.
• Coordinate scheduling of ongoing delivery activities and team management based on change, patch, and incident management procedures.
• Be accountable for the team’s delivery of technical support and operations/administration services within contractual SLA parameters.
• Ensure the accuracy and compliance of technical documentation produced by the delivery, support, and operations teams (statements of work, architecture, high-level and low-level design, configuration handbooks, transfer-to-support documentation, incident reports, change requests, etc.).
• In crisis situations, coordinate and participate with the delivery and support teams involved (service desk, L2, L3) in resolving incidents as quickly as possible, ensuring effective and continuous communication with clients and partners.
• Act as Executive Technical Sponsor for significant opportunities and relevant clients within the cloud and data center delivery and support division.

Candidate Profile:

• University degree, preferably in a technical, IT, or related field.
• Advanced English, written and spoken.
• Minimum 4 years of experience in a similar position (people manager, coordinating teams responsible for the design, implementation, and technical support of IT infrastructure solutions – servers, virtualization and cloud, storage and data protection, networking and security). Experience with international projects is an advantage.
• People management and leadership skills, with the ability to motivate and guide the team toward peak performance and to develop individual talent.
• Results-oriented, with a proactive approach and a mindset focused on achieving and exceeding objectives.
• Career-oriented, with the ambition and willingness to support the company’s growth.
• High level of energy and enthusiasm to approach projects and team management with a proactive, positive attitude.
• Strong prioritization skills, able to focus efficiently on key objectives while adapting to changing circumstances.
• Strong communication skills, able to engage effectively with the team, clients, and colleagues from other departments.

Benefits:

• Competitive net salary package.
• International work environment.
• Continuous professional and technical development.
• Private health care package.
• Lunch tickets.

All candidates who meet the above qualifications are warmly encouraged to submit their applications online. We will reach out exclusively to those who are best suited for the role within a maximum of two weeks.

For other job opportunities, visit our website at www.puntoup.com and upload your CV to our database to remain eligible for both current and future positions. All applications are handled with the utmost confidentiality.

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