PuntoUP Professional Recruitment is recruiting an IT Applications Specialist – CTRM on behalf of an international agri-business company. The role is based in Constanta and involves supporting a business-critical commodity trading platform used across the company’s global operations. If this sounds like the kind of work you do well, we’d like to hear from you.

Location: Constanta, Romania – hybrid, with regular in-office presence to support the local team

Main Purpose of the Job: The IT Applications Specialist will support and continuously improve the company’s Commodity Trading and Risk Management (CTRM) solution, a business-critical application underpinning global trading operations. The role works closely with business process owners, key users, solution managers and external providers in an international environment.

Job Profile:

• Act as the primary IT point of contact for the CTRM application and related services.
• Provide first- and second-line application support, ensuring timely resolution of incidents, service requests and problems.
• Coordinate and manage escalations with software vendors and third-party support providers.
• Monitor application performance and service quality against agreed SLAs and KPIs.
• Lead incident, problem and change management activities in line with ITIL best practices.
• Perform root cause analysis and drive permanent resolution of recurring issues.
• Maintain and continuously enhance the application knowledge base, support documentation and service catalogue.
• Identify opportunities for process optimization, automation and service improvement.
• Contribute to release planning, testing activities, deployments and change implementation.
• Deliver functional training to new and existing users of the platform.
• Create and maintain user guides, training materials and process documentation.
• Organize workshops, refresher training sessions and knowledge transfer activities.

Candidate Profile:

• Minimum 2 years of experience supporting enterprise business applications.
• Strong understanding of Incident, Problem, Change and Service Request Management processes.
• Experience working directly with business users, gathering requirements and providing functional support.
• Experience designing and delivering user training, workshops or system enablement programs.
• Experience working with external vendors and outsourced service providers.
• Excellent communication and stakeholder management skills.
• Advanced English, both written and spoken; Romanian language skills are an advantage.
• Experience with CTRM platforms (such as Aspect) is an advantage, but not mandatory – training is provided.
• Working knowledge of SAP and/or JavaScript is a plus.
• ITIL Foundation certification is a plus.

Benefits:

• Meal vouchers 40 RON/ day
• Holiday bonuses (Christmas, Easter, Women’s day, Children’s day)
• International work environment, collaborating with global teams.
• Structured onboarding, international training.

• Hybrid working model. 
• Continuous professional development opportunities.

All candidates who meet the above qualifications are warmly encouraged to submit their applications online. We will reach out exclusively to those who are best suited for the role within a maximum of two weeks.

For other job opportunities, visit our website at www.puntoup.com and upload your CV to our database to remain eligible for both current and future positions. All applications are handled with the utmost confidentiality.

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