PuntoUP Professional Recruitment is looking for a Support Service Technician on behalf of an international company specializing in and parking management solutions. The role is based in Romania and involves working in a B2B environment, providing technical support to customers across national and international markets. If you have a technical background and enjoy solving complex problems for clients, we’d like to hear from you.

Location: Bucharest with availability to travel

Main Purpose of the Job: The Support Service Technician is responsible for providing technical support and customer service to clients using the company’s systems. This includes troubleshooting, configuring solutions in cloud and local environments, and collaborating with international implementation teams to ensure a high level of customer satisfaction.

Job Profile:

• Answer customer questions and resolve technical issues related to the company’s systems.
• Provide hands-on technical support to improve and maintain customer satisfaction.
• Respond to customer inquiries from both national and international markets.
• Analyze complex customer problems, propose solutions, and oversee their implementation and testing.
• Set up and configure systems within the company’s cloud solutions and local installations.
• Support international and local implementation teams during customer onboarding and go-live phases.
• Collect customer feedback and report findings to contribute to product improvement.

Candidate Profile:

• Independent, motivated, and eager to learn, with a hands-on and customer-oriented approach.
• Strong analytical and problem-solving skills.
• Good command of English, both written and spoken.
• Proficient in Microsoft Office and able to quickly learn new software tools.
• Understanding of web services and cloud solutions.
• Previous experience with HW/SW TCP/IP network installation, configuration, and setup.
• Knowledge of Microsoft IIS, SQL, and TCP/IP networks is a plus.
• CISCO training and experience in support for internet providers are a plus.
• Basic knowledge of electronics.

Benefits:

• Employment contract with competitive salary package.
• Company car, laptop, and mobile phone.
• Meal vouchers.
• Flexible working hours and holiday arrangements.
• Professional development and training by industry specialists.
• International work environment within a multinational group.

All candidates who meet the above qualifications are warmly encouraged to submit their applications online. We will reach out exclusively to those who are best suited for the role within a maximum of two weeks.

For other job opportunities, visit our website at www.puntoup.com and upload your CV to our database to remain eligible for both current and future positions. All applications are handled with the utmost confidentiality.

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